Delivery Information

At Fantasy Prints, we produce and supply printing, signage, branded clothing, exhibition displays and personalised products to customers throughout the UK.

We understand that receiving your order on time is important, particularly when you’re preparing for an event, exhibition, promotion or business launch.

Production and Delivery Times

Most of our products are made or printed to order. Production and delivery times vary depending on the product, quantity, finishing requirements and artwork approval.

Our general delivery guidance is 2–10 working days, although some products have faster or longer turnaround times.

Please check the individual product page for the relevant estimated turnaround. Where a delivery date is specifically agreed with you, that agreed date will apply.

Working days normally exclude weekends and UK bank holidays.

Artwork Approval and Production

For products requiring customer artwork, we may need to check the supplied files or obtain approval of a proof before production begins.

Incomplete artwork, missing information, requested alterations or delays in proof approval can affect the delivery schedule.

Please supply your artwork as early as possible and respond promptly to any requests from our team.

UK Delivery

We provide nationwide UK delivery from our Berwick-upon-Tweed business.

Delivery to remote locations, the Scottish Highlands and Islands, Northern Ireland and other destinations requiring specialist transport may take longer or incur additional charges.

Any applicable delivery charges will be shown before you complete your order or confirmed in your quotation.

Delivery Charges

Delivery costs depend on the products ordered, their dimensions, weight, packaging and destination.

Large-format boards, oversized signage, exhibition equipment and other bulky products may require specialist delivery arrangements.

Your applicable shipping charge will be shown at checkout or included in your agreed quotation.

Express and Urgent Orders

Need your printing urgently?

Express production or delivery may be available for selected products, depending on production capacity and delivery arrangements.

Please contact us before placing a time-critical order so we can confirm whether your required date is achievable.

Telephone: 01289 303242
Email: support@fantasyprints.co.uk

Collection from Fantasy Prints

If you would prefer to collect your order, please contact us to confirm availability and collection arrangements.

Please do not travel to collect an order until our team has confirmed it is ready.

Dispatch and Delivery Issues

Once an order has been dispatched, delivery may be handled by an external courier or postal service.

If your order is delayed, missing or arrives damaged, please contact us so we can investigate and arrange an appropriate resolution.

We recommend inspecting deliveries promptly and retaining any damaged packaging where possible.

Your statutory rights are not affected by courier delays, damage or loss in transit.

Damaged or Incorrect Deliveries

If an item arrives damaged, faulty or different from what you ordered, please contact us with your order number, a description of the issue and, where possible, photographs.

We will investigate and arrange the appropriate remedy in accordance with your legal rights.